Terms of Service
Issued by: Self Systems, Inc. Effective Date: September 24, 2026
1. Agreement
BY CREATING AN ACCOUNT OR CHECKING THE BOX AT SIGNUP, YOU ARE AGREEING TO BE BOUND BY THESE TERMS OF SERVICE ("TERMS") AND OUR PRIVACY POLICY, AND AFFIRMING THAT YOU ARE AT LEAST 18 YEARS OF AGE AND A RESIDENT OF THE UNITED STATES. IF YOU DO NOT AGREE, DO NOT CREATE AN ACCOUNT OR USE TEMI.
These Terms are between you and Self Systems, Inc. ("we," "us"). To receive medical care, you will separately consent to the Telehealth Consent and acknowledge the Medical Privacy Notice issued by our affiliated professional entities. Those are agreements between you and the professional entity that treats you, not Self Systems, Inc.
2. What Temi Is
Temi is a technology platform operated by Self Systems, Inc. that supports your access to medical care and prescription medications. "Providers" means the physicians and other healthcare professionals employed or engaged by our affiliated professional entities, through which licensed physicians care for patients in the states where Temi operates; the professional entity that treats you depends on your state.
Self Systems, Inc. does not practice medicine and does not control or interfere with any Provider's medical judgment. Whether any medication is prescribed is always the independent decision of your treating Provider; submitting a request does not guarantee a prescription. Additional products and services may be offered from time to time under these Terms.
3. Your Account and Your Information
You agree that: you will provide us with accurate, current, and complete information about yourself; you will promptly update all account information to keep it accurate, current, and complete; you will take any and all actions to protect the confidentiality of your account information, including your password; you will be responsible for any and all activities that occur in connection with your account; you will maintain only one account; and you will immediately notify us of any unauthorized use of your account.
Your ability to access and use the telehealth services available through Temi is conditioned upon the truthfulness of the information you provide, and the Providers you access through Temi are relying upon this certification in order to treat you. In the event that your certification is inaccurate, you agree to indemnify Self Systems, Inc. and the Providers you interact with from any resulting damages, costs, or claims.
Prescriptions issued through Temi are for your own use only and may not be shared, resold, or transferred to anyone else.
4. Payments
Temi is a cash-pay service: you are purchasing care and medications outside of any insurance, Medicare, Medicaid, or other government or commercial health program, and neither you, Self Systems, Inc., nor the professional entity that treats you will submit claims to any federal or state healthcare program for services purchased through Temi.
Payments for professional clinical services are collected by Self Systems, Inc. on behalf of the professional entity that treats you; payments for platform and non-clinical products are collected for Self Systems, Inc.'s own account. We use a third-party payment processor to bill the payment method linked to your account; the processor — not us — stores your payment card information.
You are charged for a medication only if and when your treating Provider prescribes it. If no prescription is issued, you are not charged for the medication.
5. Membership and Automatic Renewal
If you purchase a Temi membership, it is a subscription covering Provider review of your prescription requests for non-controlled medications, renewing AUTOMATICALLY at the then-current price (initially the price disclosed to you at enrollment) and charged to your payment method on each renewal date until you cancel. Before each renewal we will send a reminder to the email on your account with the amount to be charged and how to cancel. You may cancel at any time in your account settings or by contacting [email protected]; cancellation takes effect at the end of the period you have already paid for. If we change the membership price, we will give you advance notice, and you may cancel before the change applies without paying the new price.
6. Refunds and Delivery
Each visit fee covers your Provider's review of your request, whether or not a prescription is issued. If you are not satisfied with a visit, contact [email protected] for a full refund of the applicable visit fee. Contact our support team regarding billing disputes or payment concerns before initiating a chargeback or payment dispute.
All medication purchases are final sale once your order has been transmitted to the dispensing pharmacy. If you believe your order was lost, stolen, not delivered, or damaged in delivery, contact [email protected] and we will work with the pharmacy and carrier to investigate and reach a resolution. When you fill a prescription at a pharmacy of your own choice, payment and any refund are between you and that pharmacy.
Prescription requests submitted from a state where Temi does not operate (see usetemi.com/states) will be declined and any visit fee refunded.
7. Not for Emergencies
TEMI IS NOT AN EMERGENCY SERVICE. IF YOU HAVE A MEDICAL EMERGENCY, OR IF YOU FEEL THAT YOU OR ANY OTHER PERSON MAY BE IN DANGER, CALL 911 IMMEDIATELY. IF YOU ARE THINKING ABOUT SUICIDE OR CONSIDERING ACTIONS THAT MAY HARM YOU OR OTHERS, CALL OR TEXT 988 (THE SUICIDE AND CRISIS LIFELINE) IMMEDIATELY.
8. Acceptable Use and License
You will not use Temi for any unlawful purpose, interfere with its operation, or threaten, harass, or act inappropriately toward our staff or Providers. We grant you a limited, non-exclusive, non-transferable, revocable license to use the platform for your personal health purposes; the platform and its content remain the property of Self Systems, Inc. or its licensors. Information you submit for your care is governed by the Medical Privacy Notice and applicable medical-confidentiality law, including the California Confidentiality of Medical Information Act.
9. Disclaimer of Warranties
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE PLATFORM IS PROVIDED ON AN "AS IS," "WHERE AVAILABLE," AND "AS AVAILABLE" BASIS. USE OF THE PLATFORM IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SELF SYSTEMS, INC. DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE PLATFORM, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SELF SYSTEMS, INC. DOES NOT WARRANT THAT ANY PARTICULAR PHARMACY WILL FILL A PRESCRIPTION, THAT ANY MEDICATION WILL BE AVAILABLE, OR THAT ANY CLINICAL OUTCOME WILL RESULT.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SELF SYSTEMS, INC.'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO SELF SYSTEMS, INC. IN THE TWELVE (12) MONTHS PRECEDING THE DATE ON WHICH THE APPLICABLE CLAIM AROSE, OR ONE HUNDRED DOLLARS ($100). IN NO EVENT SHALL SELF SYSTEMS, INC. BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
11. Disputes
These Terms are governed by the laws of the State of Delaware; the Federal Arbitration Act governs this arbitration provision. Any dispute arising out of or relating to these Terms or the platform shall be determined by binding individual arbitration or in small claims court. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award, and nothing in this provision shall be interpreted as limiting any non-waivable statutory rights. Arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules; Self Systems, Inc. pays the AAA filing, administration, and arbitrator fees. Disputes arising from medical care are governed by the Telehealth Consent and applicable law, not this provision.
Arbitration is conducted on an individual basis only — not as a class, consolidated, or representative action. You may opt out of arbitration within 30 days of first accepting these Terms by writing to [email protected] with your name, account email, and a statement that you opt out.
12. Changes, Termination, and General
We may update these Terms; for material changes we will give you reasonable notice (by email or on the platform) before they take effect, and your continued use after the effective date is acceptance. Either party may close your account at any time; a prescription request already under Provider review will be completed, with refunds under Section 6. Sections 8 through 11, and your indemnity obligations in Section 3, survive termination. If any provision is unenforceable, the rest remain in effect. We may assign these Terms; you may not without our consent.
13. Contact
- Email: [email protected]
- Phone: +1 (855) 554-3030
- Mail: Self Systems, Inc., 5900 Balcones Drive Ste 100, Austin, TX 78731