Frequently Asked Questions
Everything you need to know about getting your prescription refill online.
About the Service
What is Temi?
Temi is an online prescription refill service. We connect you with licensed providers who can review your refill request and send prescriptions to your pharmacy. Our $15 flat fee covers the provider review and electronic prescription.
How does online prescription refill work?
You complete a short health form (about 2 minutes), a licensed provider reviews your request the same day, and if approved, your prescription is sent electronically to your chosen pharmacy. No appointment needed.
Is this service legitimate?
Yes. Temi works with board-certified, licensed providers in your state. All prescriptions are reviewed by real healthcare professionals who follow the same standards of care as in-person visits. We are HIPAA compliant and protect your health information.
Who reviews my request?
Your request is reviewed by a licensed physician, nurse practitioner, or physician assistant who is licensed in your state. They evaluate your health information and prescription history before making a clinical decision.
Eligibility
What medications can I refill?
We currently support common chronic medications including atorvastatin (cholesterol), metformin (diabetes), levothyroxine (thyroid), lisinopril, amlodipine, losartan (blood pressure), and albuterol (asthma). We do not prescribe controlled substances.
Do I need an existing prescription?
Yes. This service is for prescription refills only. You must have been prescribed the medication before. Our providers verify your prescription history as part of the review process.
What states do you serve?
We serve patients across the United States. Our providers are licensed in multiple states to ensure you can get care wherever you are.
Can I get a new prescription (not a refill)?
Currently, Temi focuses on prescription refills for existing medications. If you need a new prescription, you may need to see a provider in person or through a telehealth visit for an initial evaluation.
Process
How long does it take?
The health form takes about 2 minutes to complete. Requests are typically reviewed the same day. Once approved, your prescription is sent to your pharmacy electronically and is usually ready within hours.
What information do I need to provide?
You'll provide basic information about the medication you want to refill, your prescription history, relevant health information, and your preferred pharmacy. You'll also confirm your eligibility through a brief attestation.
What happens after I submit my request?
A licensed provider reviews your information the same day. You'll receive an email notification when your prescription has been sent to your pharmacy, or if additional information is needed.
How do I get my medication?
We send your prescription electronically to the pharmacy you choose. You pick it up at the pharmacy and pay for the medication separately (using insurance or cash). The $15 Temi fee only covers the provider review and prescription.
Pricing & Payment
How much does it cost?
$15 flat fee. That's it. This covers the provider review and sending the prescription to your pharmacy. The cost of the actual medication is separate and paid at your pharmacy.
Why is the price so low?
We've built an efficient process that lets providers focus on clinical review rather than administrative overhead. No expensive office space, no lengthy appointments, no insurance billing complexity. We pass those savings to you.
Are there any hidden fees?
No. $15 is the complete cost for our service. There are no membership fees, subscription charges, or surprise costs. You pay only when you need a refill.
Does insurance cover this?
Our $15 provider fee is not typically covered by insurance. However, you can use your insurance at the pharmacy to cover the cost of your medication. Many patients find our direct-pay model simpler and more affordable than insurance copays for telehealth visits.
What payment methods do you accept?
We accept major credit cards and debit cards. Payment is processed securely at the time of your request submission.
What if I don't have insurance for the medication?
No problem. We recommend checking Cost Plus Drugs (costplusdrugs.com) for transparent medication pricing. They often have lower prices than traditional pharmacies, especially for generic medications.
Is there a refund policy?
Yes. If your prescription request is denied, you receive a full refund. If your request is approved and the prescription is sent to your pharmacy, the service has been completed and is non-refundable.
Privacy & Security
Is my information secure?
Yes. We use industry-standard encryption to protect your personal and health information. All data transmission is encrypted, and we follow strict security protocols.
Who has access to my health information?
Only the licensed provider reviewing your request and essential Temi staff have access to your health information. We never sell your data or share it with third parties for marketing purposes.
Are you HIPAA compliant?
Yes. Temi is fully HIPAA compliant. We follow all federal regulations for protecting health information and maintain the same privacy standards as traditional healthcare providers.
Medical Questions
What if my prescription is denied?
If your request cannot be approved, you'll receive a full refund and clinical feedback explaining why. Common reasons include needing updated lab work, requiring an in-person evaluation, or the medication not being appropriate for telehealth refills.
Can I request a specific dosage?
You can indicate your current dosage on the health form. The provider will review whether the requested dosage is appropriate based on your health information and prescription history.
What if I have questions about my medication?
For questions about your specific medication, dosage, or side effects, please consult with your pharmacist or primary care provider. Temi's service is focused on prescription refills, not ongoing medication management.