Frequently Asked Questions
Everything you need to know about getting your prescription refill online.
How Temi Works
What is Temi?
Temi is a $15 online prescription refill service. Tell us what medication you need, a licensed provider reviews your request the same day, and your prescription is sent electronically to any pharmacy you choose. No appointments, no waiting rooms, no insurance headaches.
How is getting a refill through Temi different from seeing my doctor?
A typical doctor visit for a routine refill costs $170+, requires scheduling weeks out, and takes time off work — all for a medication you've already been prescribed. Temi skips the overhead. You complete a 2-minute health form, a licensed provider reviews it the same day, and your prescription goes straight to your pharmacy. Same clinical review, fraction of the cost and hassle.
How long does it take to get prescribed?
The health form takes about 2 minutes. Requests are typically reviewed the same day, and once approved, your prescription is sent to your pharmacy electronically. Most patients have their medication ready to pick up within hours.
What happens after I submit my request?
A licensed provider reviews your information. You'll get an email when your prescription has been sent to your pharmacy, or if the provider needs anything else from you. If your request can't be approved, you get a full refund and an explanation.
How do I get my medication?
We send your prescription electronically to whatever pharmacy you choose — CVS, Walgreens, your local independent pharmacy, wherever. You pick it up and pay the pharmacy directly for the medication (using insurance, GoodRx, cash, whatever works for you). Temi's $15 fee only covers the provider review and prescribing process. We do not sell drugs and our incentive is to find you the cheapest path to getting your medications..
What You Can Refill
What medications can I refill through Temi?
We support all low-risk non-controlled prescription medications.
What if my medication isn't listed?
Submit a request anyway. If it falls within our clinical scope, we'll process it. If not, we'll let you know and issue a full refund.
Cost & Payment
How much does Temi cost?
$15 flat fee per refill. That covers the provider review and sending the prescription to your pharmacy. No membership, no subscription, no surprise charges.
What does the $15 cover?
The licensed provider's clinical review of your health information, the electronic prescription sent to your pharmacy, and any follow-up communication if the provider needs more info. The actual medication is separate — you pay for that at the pharmacy.
How much will my medication cost at the pharmacy?
That depends on your insurance and pharmacy. If you're paying cash, we recommend checking Cost Plus Drugs or GoodRx for the best price. We're dedicated to guiding you to the cheapest medication prices.
Can I use my insurance for the medication?
Absolutely. We send your prescription to whatever pharmacy you choose, and you can use your insurance there just like any other prescription. You're only paying us $15 for the provider visit — the medication payment is between you and your pharmacy.
Do you accept insurance for the $15 service fee?
Not today. Our $15 fee is a direct cash payment, which is how we keep it so affordable. No insurance billing means no overhead, no surprise bills, and no copay confusion. Most insurance copays for a telehealth visit are higher than $15 anyway.
What if my refill isn't approved?
Full refund, no questions asked. You'll also get a note from the provider explaining why so you can follow up with your regular doctor if needed.
Eligibility & Coverage
I just moved to a new state. Can I still use Temi?
As long as you're in a state we serve and have a pharmacy there, yes. Our providers are licensed in each state where we operate.
I'm traveling. Can I get my refill sent to a pharmacy in another state?
Yes, as long as you're in a state we cover. Just pick a local pharmacy when you submit your request.
Do I need to live in the same state as my pharmacy?
You need to be physically located in a state we serve when you submit your request. The pharmacy can be anywhere that accepts electronic prescriptions.
The Refill Process
What information do I need to provide?
The medication you want refilled, your current dosage, basic health information, any relevant medical history, and your preferred pharmacy. The whole form takes about 2 minutes.
How do I choose my pharmacy?
You can search for any pharmacy during the request process. Pick wherever is most convenient — chain, independent, mail-order, doesn't matter.
How will I know when my prescription is ready?
We'll email you when the prescription has been sent to your pharmacy. From there, your pharmacy will notify you when it's ready for pickup (most do this via text or their app).
The pharmacy says they don't have my prescription. What do I do?
Contact us at support. We'll confirm the prescription was sent and help troubleshoot. Oftentimes pharmacies need time to process incoming electronic prescriptions.
Privacy & Security
Is my health information secure?
Yes. All data is encrypted in transit and at rest. We follow industry-standard security practices and undergo regular security reviews.
Are you HIPAA compliant?
Yes. We maintain full HIPAA compliance and follow the same privacy standards as traditional healthcare providers.
Who can see my health information?
Only the licensed provider reviewing your request and essential clinical operations staff. That's it.
Do you sell my data?
No. We never sell or share your information with third parties for marketing or advertising. Period.
Getting Started
Is Temi right for me?
Temi is a good fit if you take a medication you've been prescribed before and want a faster, cheaper way to get refills without scheduling a full doctor visit. It's especially useful if you're between doctors, your PCP is booked out, you've moved, or you just don't want to pay $170+ for a 5-minute refill appointment.
What do I need to get started?
Just know what medication and dosage you're currently taking, and have a pharmacy in mind. The rest we'll walk you through.
Can I use Temi if I already have a primary care doctor?
Absolutely. Temi doesn't replace your PCP — it saves you a visit when all you need is a routine refill. Think of it as a shortcut for the simple stuff.