Privacy Policy
Issued by: Self Systems, Inc. Effective Date: September 24, 2026
1. Scope
This Privacy Policy describes how Self Systems, Inc. ("we," "us," "our") collects, uses, and discloses personal information when you use the Temi platform at usetemi.com and related applications.
Medical information you submit in connection with your care is handled by our affiliated professional entities, through which licensed physicians care for patients in the states where Temi operates. That information is governed by applicable medical confidentiality laws (including the California Confidentiality of Medical Information Act) and the Medical Privacy Notice issued by the affiliated professional entities, not by this Privacy Policy.
Depending on where you live, we may process your consumer health data subject to the Washington My Health My Data Act, the Nevada Health Privacy Act, and similar U.S. laws governing consumer health data. This Privacy Policy does not apply to consumer health data subject to these laws. For more information on how we process consumer health data, please see our Consumer Health Data Privacy Policy.
2. Information We Collect
Information you provide: your name, email address, date of birth, phone number, mailing and shipping address; the health information you submit for care (handled as described in Section 1); and your communications with us, including support messages.
Information collected automatically: we and our service providers collect information about your interactions with the platform through cookies and similar technologies ("Tracking Technologies"), including device information (device type, operating system, IP address), approximate location based on IP address, and information about your use of the platform (pages visited, features used, links clicked, technical performance).
Session recordings: we use session replay recording software in order to better understand our users' needs and to optimize the platform and experience. Recordings capture interactions with the platform, including text typed into the platform, except in fields and areas we exclude from recording. Payment card entry is not recorded.
Payment information: payment is processed by a third-party payment processor; the processor, not us, stores your payment card number.
3. How We Use Information
We use the information we collect to: provide, maintain, secure, and improve the platform; enable your care by making your information available to the affiliated professional entities and your treating physicians; process payments; coordinate prescription fulfillment and shipping with pharmacy partners and carriers; communicate with you about your account and care, including SMS if you opt in; measure our advertising as described in Section 4; perform analytics using de-identified or aggregated data; and comply with legal obligations.
4. Advertising Measurement
We use advertising platform services to measure whether our ads lead to visits and purchases. When you arrive from an ad and when you complete a purchase, limited information (such as ad-click identifiers, page addresses, and the fact that a transaction was completed) is shared with the advertising platform for measurement. We do not share your medical records, intake answers, or communications with your care team with any advertising platform. We do not use your health information to build advertising audiences, and we do not sell your personal information.
If your browser sends a Global Privacy Control or Do Not Track signal, we honor it as an opt-out of advertising measurement, without requiring any further steps.
5. How We Disclose Information
We disclose personal information to the following categories of recipients: the professional medical entities and treating physicians who provide your care; electronic prescribing platforms and pharmacies, to transmit and fill your prescriptions; shipping carriers, to deliver your orders; our payment processor; service providers that support the platform (hosting, analytics and session replay, customer support, and communications providers), under contracts that restrict their use of your information; advertising platforms, solely for the measurement described in Section 4; parties to a corporate transaction (merger, acquisition, or sale of assets), in which your information may be transferred; and law enforcement or other parties where required by legal process or applicable law.
We do not sell your personal information. Your phone number and SMS opt-in information are never shared with third parties for marketing; SMS messages are limited to transactional and care-related communications.
6. Your Privacy Rights
You may request access to, correction of, or deletion of your account and non-medical data by contacting [email protected]. Deletion is subject to the retention needs described in Section 7 and does not apply to medical records subject to legally required retention periods, which are addressed in the Medical Privacy Notice.
California residents: under the CCPA/CPRA you have the right to know, access, correct, and delete personal information, to opt out of sale or sharing (we do not sell personal information, and you can stop the ad-measurement sharing described in Section 4 via the Global Privacy Control), and to limit use of sensitive personal information. We will not discriminate against you for exercising these rights. You may use an authorized agent; we may verify your identity. Medical information governed by the CMIA is exempt from the CCPA and is addressed under the Medical Privacy Notice.
Other states: if your state's privacy law (including those of Florida, Texas, Oregon, Colorado, Connecticut, and Virginia) grants you rights to access, correct, delete, or obtain a copy of your personal information, or to opt out of certain processing, you may exercise them by contacting us; if we decline a request, you may appeal by replying to our response.
Washington and Nevada residents: your consumer health data rights are described in the Consumer Health Data Privacy Policy.
7. Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the platform, maintain business operations, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Where specific retention periods are required by law, we comply with those timeframes; otherwise, we apply the criteria above to determine how long to keep your information.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children
Temi is not intended for anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe we have, contact [email protected].
10. United States Only
Temi is a United States service; information is processed and stored in the United States.
11. Changes
If we make material changes to this Privacy Policy, we will provide reasonable notice before they take effect. Each version carries its effective date.
12. Contact Us
- Email: [email protected]
- Phone: +1 (855) 554-3030
- Mail: Self Systems, Inc., 5900 Balcones Drive Ste 100, Austin, TX 78731