TEMI

Privacy Policy

Issued by: Self Systems, Inc. Version: 1.0 Effective Date: February 27, 2026

1. Scope

This Privacy Policy describes how Self Systems, Inc. ("Self Systems," "we," "us," or "our") collects, uses, and shares personal information when you use the Temi platform at usetemi.com and any related applications.

Medical information you submit in connection with your care is handled under applicable medical confidentiality laws (including the California Confidentiality of Medical Information Act) and the Medical Privacy Notice issued by Temi Medical Group. This Privacy Policy explains Self Systems' platform data practices.

2. Information We Collect

Account Information. When you create an account, we collect your name, email address, date of birth, phone number, and mailing address.

Health and Consultation Information. You may submit information for care, such as symptoms, medical history, current medications, and photographs. This information is handled under the Medical Privacy Notice and used by Self Systems only to provide and secure the platform and enable delivery of care.

Usage Data. We collect information about your interactions with the platform, including features accessed, pages visited, and technical performance data.

Device and Technical Data. We automatically collect your IP address, browser type, device type, and operating system.

Payment Information. Payment is processed by a third-party payment processor. Self Systems does not store your full credit card or debit card number.

Communications. We retain records of your communications with us, including support messages and emails.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Temi platform
  • Facilitate telehealth consultations by sharing information with affiliated professional corporations and treating physicians
  • Process your Consultation Fee
  • Send you service-related communications (we will not send marketing communications unless you opt in)
  • Perform analytics and improve the platform using de-identified data
  • Comply with legal obligations

We do not sell your personal information.

We do not use advertising pixels or share your data with advertising networks.

4. How We Share Your Information

We may share your information with the following categories of recipients:

  • Affiliated professional corporations and treating physicians — to facilitate your telehealth consultation and treatment
  • Electronic prescribing platform — to transmit prescriptions to your pharmacy of choice
  • Third-party payment processor — to process your Consultation Fee
  • As required by law — in response to court orders, subpoenas, or other legal process, or as otherwise required by applicable law
  • Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction

We do not sell your personal information to any third party.

We do not use advertising pixels or share your data with advertising networks.

5. Cookies and Tracking Technologies

We use essential cookies that are necessary for the platform to function. We use self-hosted analytics to understand how the platform is used and to improve our services. We do not use third-party advertising cookies or tracking pixels.

6. Data Retention

Account and Non-Medical Data. We retain your account information, usage data, and payment records for as long as your account is active. If you close your account or request deletion, we will delete this data within 90 days. Backups are overwritten on a rolling basis consistent with our backup retention schedule.

Exceptions. We may retain data beyond the 90-day deletion period where required for: tax and accounting compliance; chargeback or payment dispute resolution; fraud prevention; active litigation or legal hold; or security incident investigation.

Medical Records. Medical records are retained in accordance with applicable state medical record retention requirements, which override deletion requests. Records cannot be deleted during legally required retention periods. See the Medical Privacy Notice for details.

7. Data Security

We implement reasonable security measures to protect your information, including encryption in transit (TLS 1.2 or higher) and at rest, access controls, and regular security reviews. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Breach Notification

In the event of unauthorized access, acquisition, or disclosure of your personal information, we will notify affected individuals as required by applicable state breach notification laws (including California Civil Code § 1798.82). For unauthorized access, acquisition, or disclosure of medical information, see the breach notification provisions in the Medical Privacy Notice. We will provide notice within the timeframes required by applicable law.

9. Your Rights

All Users. You may request access to, correction of, or deletion of your account and non-medical data by contacting us at [email protected] or +1 (855) 970-7353. Deletion requests are subject to the retention exceptions described in Section 6 above. Deletion requests do not apply to medical records subject to legally required retention periods — see the Medical Privacy Notice for your health information rights.

California Residents (CCPA/CPRA). If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and share
  • Delete your personal information (subject to medical record retention exceptions)
  • Correct inaccurate personal information
  • Opt out of the sale of personal information (we do not sell your personal information)
  • Limit the use of sensitive personal information

You may exercise these rights by contacting us at [email protected] or +1 (855) 970-7353. We will not discriminate against you for exercising your rights.

Note: Medical information governed by the California Confidentiality of Medical Information Act (CMIA) is exempt from the CCPA (Cal. Civ. Code § 1798.145(c)(1)(A)). Your health data rights are exercised under the Medical Privacy Notice, not under the CCPA.

Medical Information Rights. See the Medical Privacy Notice issued by Temi Medical Group.

10. Children's Privacy

Temi is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a person under 18, please contact us at [email protected].

11. International Users

Temi is a United States-only service. All information collected through the platform is processed and stored in the United States. If you access the platform from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide you with reasonable notice before the changes take effect. Each version will include an updated version number and effective date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: [email protected]
  • Phone: +1 (855) 970-7353
  • Mail: Self Systems, Inc., 10336 Kilmarnock Drive, Austin, TX 78726